How Our Services Work
How do I get started after purchasing?
After checkout you'll receive a confirmation email with a link to submit your design brief or project details. For services that require assets (photos, logos, audio), you'll upload them directly through the intake form. We review every submission before beginning work so nothing gets missed.
Do I need to provide anything upfront?
Yes — depending on the service, you may need to supply your artist name, bio, social handles, brand colors, logo files, or audio. The intake form will walk you through exactly what's needed for your specific package. The more detail you provide, the faster and more on-brand your deliverables will be.
Can I request a custom package?
Absolutely. If none of the listed tiers match your needs, reach out via the Contact page before purchasing and we'll put together a custom quote.
Turnaround Times
How long does each service take?
Flyers & Banners: 2–3 business days
Single Cover Art: 3–5 business days
Promotion Packages: 3–5 business days
Landing Pages: 5–7 business days
Custom Website Design: 10–14 business days
Music Consulting (LaLa The A&R): Scheduled within 3–5 business days of purchase
Do you offer rush delivery?
Rush turnaround may be available depending on current workload. Contact us before purchasing to confirm availability and any additional fee.
When does the clock start?
Turnaround time begins once your completed intake form and all required assets are received — not at the time of purchase. Incomplete submissions will pause the timeline until everything is provided.
What's Included Per Tier
What do I actually receive with each package?
Each product listing details exactly what's included in that tier. Generally: lower tiers cover a single deliverable (e.g., one flyer or one cover art file), while higher tiers bundle multiple formats, additional sizes, or extended usage rights. Check the product description for the full breakdown before purchasing.
Are social media sizes included?
Yes — most packages include platform-optimized sizes (Instagram, Facebook, TikTok, etc.) as specified in the listing. If you need a size not listed, note it in your intake form and we'll do our best to accommodate.
Revisions
How many revisions do I get?
Each service includes a set number of revisions as noted in the product listing (typically 1–2 rounds). A revision means adjustments to the existing concept — not a full redesign or change of direction. Additional revision rounds can be purchased separately.
What counts as a revision vs. a new project?
Changing colors, text, minor layout tweaks, or swapping a photo = revision. Changing the entire concept, style, or requesting a completely different design = new project. We'll always let you know before any additional charges apply.
Payment & Delivery of Digital Files
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, and other methods available at checkout. Payment is collected in full at the time of purchase.
How will I receive my files?
Completed files are delivered via email to the address used at checkout. Depending on file size, delivery may come as a download link or direct attachment. Files are typically high-resolution PNGs, JPGs, or PDFs unless otherwise specified.
How long are download links active?
Download links are active for 30 days from delivery. Please save your files promptly. If your link expires, contact us and we'll resend at no charge.
Refund Policy
Do you offer refunds?
Because our services are custom and digital, all sales are final once work has begun. If you have not yet submitted your intake form, please contact us within 24 hours of purchase to discuss options.
What if I'm not satisfied with the final result?
Your satisfaction matters. If the delivered work doesn't match the agreed-upon brief, we'll work with you through the included revision rounds to get it right. Refunds are not issued for change-of-mind or scope changes made after work begins.
What if there's a technical issue with my files?
If files are corrupted, missing, or don't open correctly, contact us immediately and we'll re-deliver at no cost. Technical issues on our end are always resolved free of charge.
Still have questions? Contact us here and we'll get back to you within 1 business day.